Earlier today, Zutrix experienced a temporary service disruption caused by a major outage at our infrastructure provider, Railway. During this incident, some users were unable to access their accounts for a few hours.

The issue was entirely upstream and affected multiple services hosted on Railway. Once Railway resolved the outage, full access to Zutrix was automatically restored.

What happened

• A Railway platform outage caused authentication and account access issues

• No user data was lost or compromised

• Core systems recovered immediately after the provider fix

Current status

• ✅ All services are fully operational

• ✅ Account access has been fully restored

• ✅ No action is required from users

We understand how disruptive access issues can be and sincerely apologize for the inconvenience. We are reviewing additional safeguards to further improve resilience against third-party infrastructure incidents.

For transparency, you can view Railway’s incident report here:

👉 https://status.railway.com/cmj89j6z2000qodpsfs4nc2gb

Thank you for your patience and continued trust in Zutrix.

— The Zutrix Team